Standard Delivery
The estimated standard delivery time is between 1 to 7 business* days depending on your location. There may be some unpredictable delays, but we will keep you informed. * Saturday, Sunday and National / State Public Holidays are not set as business days.
Express Delivery
This service is currently unavailable, but we're working with our shipping partners to roll this out for you as soon as we can. For urgent deliveries, please write to us at touch@kosawellbeing.com
India: Standard shipping on all orders is flat ₹100 and free for all orders above ₹2000.
Cash on Delivery: A processing fee for all COD orders will be applied at checkout based on your order value.
International: Please read our shipping policy for international delivery.
We ship to all countries. Shipping charges will be confirmed based on your location. The order will be processed as pre-duty. All custom duties will have to be borne by the customer based on the assessment and prevailing rates in your country. You will also need to comply with all customs procedures. We are not responsible for any delays due to customs.
If part or your entire order is a pre-order (products that ship in 1-2 weeks), you will receive a notification as soon as the order is shipped. Depending on the value of your order, you will receive all of it together or in parts. Nonetheless, you don’t need to pay the shipping cost twice.
You can track your package via the information provided in an auto-generated mail that will be sent to you once your order is processed and the shipment leaves our warehouse.
Our shipping partners will attempt to deliver your package 3 times after which it will be returned to our warehouse. Unaccepted orders will be charged a shipping fee again to be shipped out.
We have a strict no return policy.
If you have received an incorrect or damaged product or the product has genuine quality or manufacturing defect, please contact us within 24 hours of your delivery date on touch@kosawellbeing.com with the following details.
1. Order number.
2. Delivery address.
3. Add an unboxing video of the item while opening the box.
4. Specify the reason for the return.
Please note any damage to the shipping box is not considered damage unless there is a hole in it or the seal of the box is broken.
We will look into the issue and respond to you within 3 business days. If approved, a reverse pick-up will be scheduled within 5 business days. Please ensure that the product you return is unused, with seals intact and in its original packaging. If the product comes back damaged, we will not be able to accept the return.
Depending on the resolution, we will issue you a credit note or ship a new product to you within 5 business days of your return reaching our warehouse. KOSA holds the sole discretion to determine exceptional cases when a a refund can be issued.
Orders once confirmed, cannot be canceled or modified. This includes the shipping address.
Based on your order total and the brand you have bought, you can select the samples available at checkout. Samples are not available for all brands.
We currently support payments from all major credit cards Indian & International (Visa, Mastercard), bank transfers, UPI, PayPal and COD. American Express is currently not supported.
