Studio Etiquette

  • You may cancel your appointment before 24 hours only. Thereafter the booking will be non-refundable.
  • For unforeseen circumstances, please email us at and we will try our best to assist.
  • We understand that there are days where you can't make it to our service. We allow rescheduling upto 24 hours prior to the appointment.
  • For unforeseen circumstances, please email us at and we can try our best to assist.
  • A delay of more than 15 minutes for your consultation appointments or 30 minutes for the superfacial appointments will be marked as a No Show.
  • No Shows cannot be rescheduled or refunded and the fee is 100% of the payment/deposit made at the time of the booking.
  • First reminder will be sent via email 48 hours before.
  • Second reminder will be sent via WhatsApp 1 day before.
  • Third reminder will be sent on the day of the appointment via email.
  • No refunds will be made for no shows and cancellations or reschedules made less than 48 hours prior to the appointment.
  • Virtual Consultations & Survey Consultations mandate a form and photos to be completed prior to the appointment. We will not be able to proceed with the appointment if these are not duly filed and a no show will be considered. The form and photos are crucial for thorough and accurate consultations.
  • For superfacials, we ask that you arrive 15 minutes before your appointment to complete the preliminary paperwork. If you are running late, we ask you to please call your preferred studio so that we can prepare this in advance. Please make a note of your current home regime, your skin concerns and any recent peels, laser or corrective treatments, injectables, tattooing, bleach and waxing that you may have recently carried out in the 2 weeks prior to your appointment.
  • Since we are booked well in advance, we request you to schedule your appointment at least two weeks prior to your preferred date. In case we are booked at capacity, we ask request you to book the next available slot and put in a request for an earlier appointment in the notes.
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